This Return & Refund Policy outlines the terms governing returns, replacements, credits, and refunds for products supplied by Need International Private Limited ("Need International", "we", "our", or "us").
As a Business-to-Business (B2B) exporter and supplier, most transactions are conducted based on mutually agreed commercial terms, specifications, samples, quotations, proforma invoices, commercial invoices, and purchase orders.
By placing an order with Need International, the buyer acknowledges and agrees to the terms of this Return & Refund Policy.
Need International Private Limited
Address:
18, Parimal, Near Nurenabi Masjid, Palitana, Gujarat, India – 364270
Email:
info@needinternational.com
export@needinternational.com
needinternationalpvtltd@gmail.com
Phone:
+91 8200282372
Business Hours:
Monday–Saturday: 9:00 AM – 8:00 PM IST
Sunday: Closed
Due to the nature of international trade, export shipments, bulk orders, food ingredients, customized products, and container-load shipments, all sales are generally considered final unless otherwise agreed in writing.
Returns, refunds, replacements, or credits shall be evaluated based on:
Claims may be considered under circumstances including:
A. Incorrect Product Supplied
Where the product supplied materially differs from the product specified in the confirmed order
B. Damaged Goods During Transit
Where products arrive visibly damaged and sufficient evidence is provided.
C. Manufacturing Defects
Where verified defects are attributable to production or quality issues.
D. Quantity Shortage
Where delivered quantities materially differ from the documented shipment quantities.
E. Other Commercially Agreed Circumstances
Where both parties mutually agree to a return, replacement, credit note, or refund arrangement.
Unless otherwise agreed in writing, the following are generally non-returnable:
Including but not limited to:
Particularly where:
Including:
Completed export shipments are generally non-returnable due to international logistics, customs procedures, and regulatory considerations.
Need International may provide
Buyers are encouraged to review:
before confirming orders.
Differences within agreed tolerances or industry standards shall not automatically qualify for refunds or returns.
Any claim relating to:
must be reported within:
3 Calendar Days from Delivery Date
Claims submitted after this period may not be eligible for review.
To evaluate a claim, buyers may be required to provide:
Failure to provide adequate documentation may result in claim rejection.
Need International reserves the right to:
Sample arrangements may include:
Approval of claims remains subject to verification.
Where a claim is approved, Need International may, at its sole discretion, offer one or more of the following remedies:
A. Replacement Product
Replacement of affected goods.
B. Partial Refund
Refund of a portion of the purchase value.
C. Full Refund
Refund of the eligible transaction amount.
D. Credit Note
Credit applicable toward future purchases.
E. Other Commercial Resolution
Any mutually agreed settlement between the parties.
Approved refunds are generally processed within:
5 Business Days
Processing times may vary depending on:
Need International shall not be responsible for delays caused by financial institutions or intermediary banks.
Refunds arising from order cancellations shall be governed by:
Partial refunds, deductions, or administrative charges may apply where appropriate.
Samples supplied under:
are generally non-refundable unless otherwise agreed in writing.
Courier charges, testing charges, certification costs, and related expenses are typically non-refundable.
Where buyers request:
associated costs may be charged separately.
Such charges are generally non-refundable once services have been performed.
Need International shall not be liable for:
Any liability shall be limited to the value of the affected transaction, subject to applicable laws and contractual agreements.
Need International shall not be responsible for delays, losses, or performance issues resulting from circumstances beyond its reasonable control, including:
Such events may affect return, replacement, or refund processing timelines.
This Return & Refund Policy shall be governed by the laws of India.
Any disputes arising under this policy shall be subject exclusively to the jurisdiction of the competent courts located in Bhavnagar, Gujarat, India.
Need International reserves the right to modify, revise, or update this Return & Refund Policy at any time without prior notice.
The latest version published on our website shall govern future transactions.
For questions regarding these Terms & Conditions, please contact:
Need International Private Limited
Address:
18, Parimal, Near Nurenabi Masjid, Palitana, Gujarat, India – 364270
Email:
info@needinternational.com
export@needinternational.com
needinternationalpvtltd@gmail.com
Phone: +91 8200282372
Website: needinternational.com